Many CIOs lack the bandwidth and authority to solve the tough cultural and organizational change challenges that can block AI success. It’s time for an expanded leadership role.
Artificial intelligence is fundamentally transforming how organizations operate, but this transformation extends far beyond technical implementation. Modern AI systems are increasingly taking on roles that previously would have been filled by human workers. People working alongside these AI systems often need reskilling, upskilling, and training in behavioral traits such as critical thinking. To successfully manage this blend of AI tools and humans working together in new ways, leaders need to understand complex human and organizational factors, such as agility and cultural change, personality dynamics, and emotional intelligence.